March 23rd, 2021 marks one year since the Office of Fair Trading NSW announced the reforms to the residential tenancy laws. The following were highlight some of the key changes that kicked in from March 23, 2020: Minimum standards to clarify ‘fit for habitation’ New smoke alarm obligations for landlords Changes of a ‘minor nature’

The New Year has begun and whether it was today or over the coming days/week, you will be arriving back at your desk in the office. There is no better feeling than arriving at work and kicking goals from the get go. Here is property management New Year’s checklist, which will keep you on track,

We’re in the throes of the final weeks of what is undoubtedly one of the most complex years any of us has ever endured – so it’s understandable that by this time of year, every Property Manager right now is feeling fatigued and on the countdown to Christmas/New Year closure. For a lot of property

Being prepared with a handful of pre-qualifying questions for prospective clients, will not only save you time, but also give you the edge when it comes to winning new business. Nothing is more frustrating to a potential customer, than being led through a whole sales discussion, only to discover, that the product or service you’re

Selling services for the highest fee possible is every agency’s ideal outcome. So, is it a “pie-in-the-sky” dream, or something anyone can attain? A daunting task for many BDMs and Property Managers today, is successfully selling to clients high-end commission rates. Those extra additional services (the one’s we know every leasing campaign and management desperately

Many agencies put a lot effort into creating a great ‘first impression’ for their clients, but it’s few who deliver an awesome customer experience. Whilst great first impressions give that instant “wow” factor (think, sleek contemporary offices, eye-catching branding and glossy brochures), it’s the entire customer experience you create for your landlords and tenants, that

Vasili Hadzellis interviews Jennifer Grossemy. She is the Senior Property Manager at Richardson & Wrench Bondi Junction.  She has been awarded previously the Property Manager of the Year for Richardson & Wrench nationally. In this interview, you will hear from Jennifer around how having really great processes, systems, checklists is so important in providing a consistent experience to landlords and

I’m usually in a different state, different marketplace and different property management business every day. But when I speak to property managers for the first time, no matter where I am, the answer to the question “what would be your biggest challenge?” is first, “I don’t have enough time in the day to do everything”

I had the pleasure of attending my 7th AREC and I wanted to share with you some of my takeaways from some of the speakers, so you may think about how to use them as property managers, BDMs, leasing consultants or owners of property management businesses. Now, most property managers, I know are probably thinking that

Keeping customers makes good business sense yes? But most will say it’s not always easy! There are a lot of case studies and great books to read that speak to creating customer loyalty and some allude to how now more than ever, a lot of businesses have a tendency to become complacent with their customers