March 23rd, 2021 marks one year since the Office of Fair Trading NSW announced the reforms to the residential tenancy laws. The following were highlight some of the key changes that kicked in from March 23, 2020: Minimum standards to clarify ‘fit for habitation’ New smoke alarm obligations for landlords Changes of a ‘minor nature’

I had the pleasure of attending my 7th AREC and I wanted to share with you some of my takeaways from some of the speakers, so you may think about how to use them as property managers, BDMs, leasing consultants or owners of property management businesses. Now, most property managers, I know are probably thinking that

Keeping customers makes good business sense yes? But most will say it’s not always easy! There are a lot of case studies and great books to read that speak to creating customer loyalty and some allude to how now more than ever, a lot of businesses have a tendency to become complacent with their customers