Being prepared with a handful of pre-qualifying questions for prospective clients, will not only save you time, but also give you the edge when it comes to winning new business. Nothing is more frustrating to a potential customer, than being led through a whole sales discussion, only to discover, that the product or service you’re

Selling services for the highest fee possible is every agency’s ideal outcome. So, is it a “pie-in-the-sky” dream, or something anyone can attain? A daunting task for many BDMs and Property Managers today, is successfully selling to clients high-end commission rates. Those extra additional services (the one’s we know every leasing campaign and management desperately

Many agencies put a lot effort into creating a great ‘first impression’ for their clients, but it’s few who deliver an awesome customer experience. Whilst great first impressions give that instant “wow” factor (think, sleek contemporary offices, eye-catching branding and glossy brochures), it’s the entire customer experience you create for your landlords and tenants, that

I had the pleasure of attending my 7th AREC and I wanted to share with you some of my takeaways from some of the speakers, so you may think about how to use them as property managers, BDMs, leasing consultants or owners of property management businesses. Now, most property managers, I know are probably thinking that

Keeping customers makes good business sense yes? But most will say it’s not always easy! There are a lot of case studies and great books to read that speak to creating customer loyalty and some allude to how now more than ever, a lot of businesses have a tendency to become complacent with their customers