I’m usually in a different state, different marketplace and different property management business every day. But when I speak to property managers for the first time, no matter where I am, the answer to the question “what would be your biggest challenge?” is first, “I don’t have enough time in the day to do everything”

Keeping customers makes good business sense yes? But most will say it’s not always easy! There are a lot of case studies and great books to read that speak to creating customer loyalty and some allude to how now more than ever, a lot of businesses have a tendency to become complacent with their customers