March 23rd, 2021 marks one year since the Office of Fair Trading NSW announced the reforms to the residential tenancy laws. The following were highlight some of the key changes that kicked in from March 23, 2020: Minimum standards to clarify ‘fit for habitation’ New smoke alarm obligations for landlords Changes of a ‘minor nature’

The New Year has begun and whether it was today or over the coming days/week, you will be arriving back at your desk in the office. There is no better feeling than arriving at work and kicking goals from the get go. Here is property management New Year’s checklist, which will keep you on track,

Many agencies put a lot effort into creating a great ‘first impression’ for their clients, but it’s few who deliver an awesome customer experience. Whilst great first impressions give that instant “wow” factor (think, sleek contemporary offices, eye-catching branding and glossy brochures), it’s the entire customer experience you create for your landlords and tenants, that

I’m usually in a different state, different marketplace and different property management business every day. But when I speak to property managers for the first time, no matter where I am, the answer to the question “what would be your biggest challenge?” is first, “I don’t have enough time in the day to do everything”

Keeping customers makes good business sense yes? But most will say it’s not always easy! There are a lot of case studies and great books to read that speak to creating customer loyalty and some allude to how now more than ever, a lot of businesses have a tendency to become complacent with their customers